Last updated: 31 October 2026
These terms apply to your use of this website and to quotes and repairs provided by Auto Serve Bodyworks Ltd, registered in England and Wales, company number 14205390. Registered office: 19 Corby Road, Park Royal, London, England, NW10 7AH. Phone 020 8782 8753, email bodyshop@as-vs.co.uk.
Using this website
- The information on this website is general information about our services. We try to keep it accurate and up to date, but it is not a quote or advice for your vehicle.
- Content on this website, including text, logos and images, belongs to us or is used with permission. Please don’t copy it without our agreement.
- Links to other websites are provided for convenience. We are not responsible for their content.
- Please don’t misuse the website, for example by attempting to gain unauthorised access or by sending spam through our forms.
Quotes and estimates
- Prices given from photos, by phone, on WhatsApp or through our online tools are estimates only. Hidden damage is often only visible once the vehicle is inspected or panels are removed.
- We will confirm the price with you after inspecting your vehicle, before work starts. If we find further damage during the repair, we will contact you and agree any extra cost before carrying out the extra work.
- Any automated or online price check is a guide only and does not form a quote or contract.
Repairs
- Work starts once you have agreed the price and approved the repair, or once your insurer has authorised it.
- We will give you an estimated completion date. We will tell you as soon as possible if there is a delay, for example waiting for parts.
- Please remove valuables and personal items from your vehicle before leaving it with us.
- Payment is due when you collect your vehicle unless we have agreed otherwise in writing. On insurance repairs, you may need to pay your policy excess on collection.
- Please collect your vehicle promptly once we tell you it’s ready.
Insurance and non-fault claims
Where your repair is paid for by an insurer, your insurer’s terms also apply. Non-fault claims are handled by an independent accident management company under a separate agreement with you. See non-fault accident repairs.
Your rights
Under the Consumer Rights Act 2015, our services must be carried out with reasonable care and skill. Nothing in these terms affects your statutory rights. If you are unhappy with a repair, please contact us as soon as possible so we can put it right.
Our responsibility
We are responsible for loss or damage that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence.
Your information
We use your personal information as described in our privacy policy.
Complaints
If you have a complaint, contact us on 020 8782 8753 or bodyshop@as-vs.co.uk and we will try to resolve it quickly.
Law
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or in the courts of Scotland or Northern Ireland if you live there.
